If you buy discounted merchandise at this store, calculate the savings yourself. Bought a Second Skin Shirt here today for 30% off, or so I thought. Original price $65, charged $56.50, questioned the discount and Lydia at the register tells me the charge is with discount. I get out to my car, calculate the discount and shirt should have been $45.50 before tax. Re-entering the store, I approach the counter. The lady there asks if I have a return and when I answer affirmatively, tells me to go around the corner and wait in line. When Ethan at register 2 tries to help me, he gets her involved. She states the charge is right based on $75 shirt without looking in my bag. I have to take the shirt out of the bag to prove it to her that by Nike's tag, its originally $65. She processes a refund. With the refund, a 3 hour, 15% off coupon prints, whereupon she states that when she processes the correct charge, she'll honor that coupon with the corrected charge. She proceeds with the corrected charge and tells me what it will be. But, I realize that amount is without the additional 15% off. Very politely, I ask her if she still wanted to honor the 15% coupon. With visible reluctance (big sigh), she processes the final charge and walks away. Ethan apologized and thanked me for my business. Update: Josh, the store manager, did call me today to make amends. I may possibly return shopping here but only because of him and his sincere effort to reach out and listen to my concerns.
REVISED REVIEW: Everyone deserves a second chance. I've been back to this store twice in the last two months. Both experiences were very good. The staff in the exercise equipment department are especially nice and extremely helpful. Josh, whatever you're doing to change the culture of the staff is working!!
All USA
If you buy discounted merchandise at this store, calculate the savings yourself. Bought a Second Skin Shirt here today for 30% off, or so I thought. Original price $65, charged $56.50, questioned the discount and Lydia at the register tells me the charge is with discount. I get out to my car, calculate the discount and shirt should have been $45.50 before tax. Re-entering the store, I approach the counter. The lady there asks if I have a return and when I answer affirmatively, tells me to go around the corner and wait in line. When Ethan at register 2 tries to help me, he gets her involved. She states the charge is right based on $75 shirt without looking in my bag. I have to take the shirt out of the bag to prove it to her that by Nike's tag, its originally $65. She processes a refund. With the refund, a 3 hour, 15% off coupon prints, whereupon she states that when she processes the correct charge, she'll honor that coupon with the corrected charge. She proceeds with the corrected charge and tells me what it will be. But, I realize that amount is without the additional 15% off. Very politely, I ask her if she still wanted to honor the 15% coupon. With visible reluctance (big sigh), she processes the final charge and walks away. Ethan apologized and thanked me for my business. Update: Josh, the store manager, did call me today to make amends. I may possibly return shopping here but only because of him and his sincere effort to reach out and listen to my concerns. REVISED REVIEW: Everyone deserves a second chance. I've been back to this store twice in the last two months. Both experiences were very good. The staff in the exercise equipment department are especially nice and extremely helpful. Josh, whatever you're doing to change the culture of the staff is working!!