In the beginning everything was fine. Then we started getting to the billing. Nightmare!!!!! I have absolutely nothing good to say about Tami, the billing lady. She charged our deductible upfront, which she wasn't supposed to. She stated after we pay our deductible directly to her, everything will be covered 100% after that. We received bills on top of bills because she took the deductible and was sending over $60,000 in claims! Second, we decided to do an egg donor cycle. First they stated it wasn't covered by insurance, so we decided to do a shared cycle to split some of the cost. Literally a day before the cycle started, Tami called to tell us it was covered and we didn't have to do a shared cycle. This was a very emotional decision for us to decide. We had the choice to still donate and we did out of the goodness of our hearts. We were told we were the priority and the recipient was to get half of the eggs retrieved, any odd number, we would get more since I was the donor and I was the priority. Come to find out, they slipped up and mentioned in the exam room, out of the odd number of eggs retrieved, we got 8 and they got 10! My husband and I felt like we got taken advantage of because we had insurance coverage and could do the cycle again. I'm sure that was their MONEY HUNGRY PLAN! Not to mention, we ran into our recipients more than 2x!!! Very awkward and uncomfortable.We finally had a successful cycle, which we are more than thankful for. This place left a bitter sweet taste. More bitter than sweet:(
All USA
In the beginning everything was fine. Then we started getting to the billing. Nightmare!!!!! I have absolutely nothing good to say about Tami, the billing lady. She charged our deductible upfront, which she wasn't supposed to. She stated after we pay our deductible directly to her, everything will be covered 100% after that. We received bills on top of bills because she took the deductible and was sending over $60,000 in claims! Second, we decided to do an egg donor cycle. First they stated it wasn't covered by insurance, so we decided to do a shared cycle to split some of the cost. Literally a day before the cycle started, Tami called to tell us it was covered and we didn't have to do a shared cycle. This was a very emotional decision for us to decide. We had the choice to still donate and we did out of the goodness of our hearts. We were told we were the priority and the recipient was to get half of the eggs retrieved, any odd number, we would get more since I was the donor and I was the priority. Come to find out, they slipped up and mentioned in the exam room, out of the odd number of eggs retrieved, we got 8 and they got 10! My husband and I felt like we got taken advantage of because we had insurance coverage and could do the cycle again. I'm sure that was their MONEY HUNGRY PLAN! Not to mention, we ran into our recipients more than 2x!!! Very awkward and uncomfortable.We finally had a successful cycle, which we are more than thankful for. This place left a bitter sweet taste. More bitter than sweet:(