On Saturday, April 29, 2017, I called the Imo's on St. peters parkway at 5:27 pm to order a pizza for pick up. while placing my order the employee asked my name 3 times, not a big deal it was loud and they were busy. I asked what the specials were and after telling me I ordered an xlarge 1/2 pepperoni and bacon and 1/2 cheese. He told me that the coupon wouldn't work for that so he would have to charge me full price. I explained that he can ring it up as 1/2 pepperoni and 1/2 bacon, but to make sure it was made correctly. he told me my total and stated that it would take 20 mins, I arrived a about 10 mins after, around 5:40. I could see that they were extremely busy. it took them several mins to locate my order on the computer because they got my name wrong. After they located my order, I paid and waited. I watched several people come and go that arrived after me get their orders, I just figured they ordered before me on the phone. There was, however, a man come in after me, place his order and received it before I received mine. It is now 5:55 and I still don't have my order. I asked where my order was and was told that it will still be a few mins. I waited until 6:05 and said "I have been waiting for almost a half hour for a pizza I ordered at 5:27, I would like to know where my food is." the older black haired lady said "it will be a few mins. as you can see, we are extremely busy!" which by the way was said in an extremely snotty attitude. I said "there have been people that ordered after me that have their food already" and received no answer. about 5 mins later 6:10, I was handed my pizza and was told that it was 1/2 pepperoni and 1/2 bacon. I advised them that is not what I ordered and that I waited for 40 min to get the wrong pizza. I received no apology and they took the pizza away and started to make me another one.
At this point I have been there for almost 45 mins. I still did not receive an apology and to had to tell them my order again to be sure they made it right this time. which by the way, I had to tell them 2 more times. By this time you can guess I am pretty aggravated. I finally received the correct pizza at about 6:20. and went to walk out the door, again I received no apology, compensation for my wait time, refund, or anything, but did receive a very snarky "Your Welcome!" from the same black haired older lady.
I wanted to go back in and say something, but by this time I had been there almost an hour and just wanted to leave.
I don't normally complain about these this sort of thing, but this is not the first time I have had an issue with this location.
There are plenty of other pizza brands in my area and that are a lot cheaper for the amount of food you receive. I mean $20.00 for one pizza is sort of ridiculous. I'm not sure this will even be read or be taken care of, but I felt the corporate office should know what some of their franchise owners are up too. It will be a long time before I order Imo's pizza again, and as a St. Louis native this is really hard for us.
All USA
On Saturday, April 29, 2017, I called the Imo's on St. peters parkway at 5:27 pm to order a pizza for pick up. while placing my order the employee asked my name 3 times, not a big deal it was loud and they were busy. I asked what the specials were and after telling me I ordered an xlarge 1/2 pepperoni and bacon and 1/2 cheese. He told me that the coupon wouldn't work for that so he would have to charge me full price. I explained that he can ring it up as 1/2 pepperoni and 1/2 bacon, but to make sure it was made correctly. he told me my total and stated that it would take 20 mins, I arrived a about 10 mins after, around 5:40. I could see that they were extremely busy. it took them several mins to locate my order on the computer because they got my name wrong. After they located my order, I paid and waited. I watched several people come and go that arrived after me get their orders, I just figured they ordered before me on the phone. There was, however, a man come in after me, place his order and received it before I received mine. It is now 5:55 and I still don't have my order. I asked where my order was and was told that it will still be a few mins. I waited until 6:05 and said "I have been waiting for almost a half hour for a pizza I ordered at 5:27, I would like to know where my food is." the older black haired lady said "it will be a few mins. as you can see, we are extremely busy!" which by the way was said in an extremely snotty attitude. I said "there have been people that ordered after me that have their food already" and received no answer. about 5 mins later 6:10, I was handed my pizza and was told that it was 1/2 pepperoni and 1/2 bacon. I advised them that is not what I ordered and that I waited for 40 min to get the wrong pizza. I received no apology and they took the pizza away and started to make me another one. At this point I have been there for almost 45 mins. I still did not receive an apology and to had to tell them my order again to be sure they made it right this time. which by the way, I had to tell them 2 more times. By this time you can guess I am pretty aggravated. I finally received the correct pizza at about 6:20. and went to walk out the door, again I received no apology, compensation for my wait time, refund, or anything, but did receive a very snarky "Your Welcome!" from the same black haired older lady. I wanted to go back in and say something, but by this time I had been there almost an hour and just wanted to leave. I don't normally complain about these this sort of thing, but this is not the first time I have had an issue with this location. There are plenty of other pizza brands in my area and that are a lot cheaper for the amount of food you receive. I mean $20.00 for one pizza is sort of ridiculous. I'm not sure this will even be read or be taken care of, but I felt the corporate office should know what some of their franchise owners are up too. It will be a long time before I order Imo's pizza again, and as a St. Louis native this is really hard for us.