Started out fine. Got my card information stolen for the first time on a Friday and they quickly deactivated my card. They told me that they would put a new card in the mail (I moved to Columbia for school and there’s no branch here), but didn’t until the following Tuesday. They also failed to mention multiple times that there is a 7-10 day processing fee and my card would not arrive till 10-14 days later. They told us it was put in the mail, which lead us to believe it was like mailing anything, arrive 3-4 days later. I’m in college and my debit card is the only access I have to my money. I have been unable to buy food, gas, notebooks, or fix my car because I have no money. This would have been easily avoided if they had 1) offered to overnight it 2) at least told us I would be without my card for around 2 WEEKS! I don’t have the time to drive an hour and a half with school, certifications programs, and a job to pick up my card. My suggestion? Go with another bank. This has been an absolute nightmare. At least tell me I will be without my money for 2 weeks so I can prepare. But unfortunately they don’t care enough to tell you.
All USA
Started out fine. Got my card information stolen for the first time on a Friday and they quickly deactivated my card. They told me that they would put a new card in the mail (I moved to Columbia for school and there’s no branch here), but didn’t until the following Tuesday. They also failed to mention multiple times that there is a 7-10 day processing fee and my card would not arrive till 10-14 days later. They told us it was put in the mail, which lead us to believe it was like mailing anything, arrive 3-4 days later. I’m in college and my debit card is the only access I have to my money. I have been unable to buy food, gas, notebooks, or fix my car because I have no money. This would have been easily avoided if they had 1) offered to overnight it 2) at least told us I would be without my card for around 2 WEEKS! I don’t have the time to drive an hour and a half with school, certifications programs, and a job to pick up my card. My suggestion? Go with another bank. This has been an absolute nightmare. At least tell me I will be without my money for 2 weeks so I can prepare. But unfortunately they don’t care enough to tell you.