Storage Masters

A close friend of mine decided to prepay for a year storage because the manager, at the time, told her that she would receive a refund for any months that she didn't need. When she inquired several months later about ending her rental, the new manager refused to honor the deal from the prior manager. She would have never prepaid for a whole year had she not been assured that she could terminate the rental at any given month boundary with a full refund. In addition to the terrible customer service, especially when confronted about terminating the rental, boxes were damaged by mice and their feces / urine were inside of boxes. I will NEVER use this business ever, and I will make sure that anyone I know who is looking for a storage facility will go up the street to their competitor.