Value City Furniture

I stop by the Ballwin Store to check out what type of furniture Value City Furniture sold I was greeted right a way by Greg Dolnick who was very pleasant and not aggressive, I had been to a couple of other places and I felt like a piece of meat ready to be devoured by a pack of wolfs, after introducing him self he asked a few questions to determine what I type of furniture I was interested in he casually walk me through the store pointing out different styles, I was able to narrow down the many choices quite quickly. So if your looking for a new piece of furniture I would recommend Value City Furniture and if you have the opportunity to work with Greg I don’t think you could go wrong.

Bought furniture on 11/12. Got a call from Chase Murphy a week later, letting me know there was a mix-up, and that they couldn’t get one of the pieces. Was very apologetic, and wanted to make sure the problem was solved to my satisfaction. I told him I’d talk to my wife, and call back. Called him 2 days later, and he said he’d have to call me back because he was with customers. He never called. It’s now been a week, and he’s NEVER called. I’ve called the store one 3 separate days since, left messages for Chase, the manager on duty (Chase was off that day), and even the store’s answering machine. Each time, I’ve explained my situation, and my difficulty in getting a reply, and NO ONE HAS EVER CALLED BACK. After having read other reviews (both here, and on Yelp), it seems this lack of service is commonplace. Since the furniture has never been delivered, thinking I may have to go to the store, cancel the entire order, and have the thousands of dollars spent returned as well. Do yourself a favor...GO ELSEWHERE!