I can honestly say I have never taken the time to write a review for anything but I experienced such amazing customer service at this store that it is impossible for me not to write this!
First of all, I walked into the store less than 5 minutes before it closed which I would typically never do but I have been working on a project all day and really needed a solution to a problem I was having. I was expecting to be met by frustrated and annoyed employees because of my time of arrival but to my surprise, I was instead met by 4 very friendly gentleman who were smiling, welcoming and happy to help!!
Not only was this part of my customer service experience absolutely amazing, one of the gentleman also gave me the solution to my flooring problem!
I have been trying to remove screws from my kitchen floor all day but they are covered in some type of plastic laminate that filled all the grooves in the screws making it almost impossible to remove them. I tried everything I could think of as well as all of the solutions I found on google with no success (I'm in nursing, not construction lol!) Then, this amazing man suggested a scratch awl, instructed me how to use it and even went above and beyond by telling me how use my drill to successfully remove the screws. I have removed more screws in the past 20 minutes than I did all day.
Thank you so much for the amazing customer service and a solution to my problem!!
All USA
I can honestly say I have never taken the time to write a review for anything but I experienced such amazing customer service at this store that it is impossible for me not to write this! First of all, I walked into the store less than 5 minutes before it closed which I would typically never do but I have been working on a project all day and really needed a solution to a problem I was having. I was expecting to be met by frustrated and annoyed employees because of my time of arrival but to my surprise, I was instead met by 4 very friendly gentleman who were smiling, welcoming and happy to help!! Not only was this part of my customer service experience absolutely amazing, one of the gentleman also gave me the solution to my flooring problem! I have been trying to remove screws from my kitchen floor all day but they are covered in some type of plastic laminate that filled all the grooves in the screws making it almost impossible to remove them. I tried everything I could think of as well as all of the solutions I found on google with no success (I'm in nursing, not construction lol!) Then, this amazing man suggested a scratch awl, instructed me how to use it and even went above and beyond by telling me how use my drill to successfully remove the screws. I have removed more screws in the past 20 minutes than I did all day. Thank you so much for the amazing customer service and a solution to my problem!!